Return & Refund Policy

AlterLyfe endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. But if you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you can notify us at the time of delivery or within 48 hours of receipt of the product. You may either email our Customer Service team at < fe******@al*******.com > or request a call back from our website www.alterlyfe.com .

Once we have received your request, our Customer Care team will look into the issue and will process the request for refund. We do a reverse pickup of the product which is “Damaged, Defective, or Not as described”  from the customer’s place in an unused/undamaged condition with all tags, bills and original packaging intact.

Note: For damaged and defective products, please share the product images along with the packaging images on < fe******@al*******.com > and our support team will get back to you for your refund processing. Once the QC is done, we will initiate a “Refund” of the product amount paid while purchasing within 2-3 business days.

Although we will try our level best to assure you a hassle-free return, there are certain exceptions where it will be difficult to support returns as mentioned below:

• If the return request is made after the specified time frame.
• Anything missing from the package like the price tag, accessories, labels, original packing, etc.
• Product is damaged due to misuse, physical damage or any other damage done by human error, etc.